Free topic for the whole month of August means we can share what we please! We hope you’ll add in some great discussions over the next month and we plan to be back with a link-up list for September.
- The Month of August is FREE TOPIC month. If you are feeling the Back-to-School stress like we are, maybe you’ll appreciate a little topic freedom this month. Sound cool? We hope so!
Race Rumors & Customer Service Concerns
This post isn’t meant to fuel more fire, I promise. For those in the runDisney community, you know what I’m talking about, I’m sure.
While I don’t want to discuss all the crazy rumors that tend to fly with these races in detail here, I do want to ask the running community how they feel about communication levels from races & the organizations that put them on.
First a little background so you can understand the frustration levels.
Runners signed up in January 2017 with an early registration link for the 2018 race. Nothing too weird about that; runDisney does ask for our commitments far in advance, though this was the first year they started asking for it a full 12 months in advance.
In March, the race was put on hold. Registration was halted and no further information was communicated by the company.
So my question to the runners out there: is this ok? When you sign up with early registration a year in advance, is it “ok” for a company to put you on hold for 5 months?
What level of communication do you think is appropriate in a case like this?
I know it goes back to the rumors and that could factor into why the communication from the organization has been pitiful. We don’t know why this was put on hold, and possibly they are waiting for specific issues to clear up before addressing the races.
I get all that.
But it still feels like the runners were being ignored and taken advantage of. I didn’t sign up for the race personally, but if I had, I’d be pretty dang concerned about my money (up to $300+ of my dollars!) being tied up with no explanation coming out.
Thoughts for this Tuesdays on the Run? What would you do if you were a runner in this position?